End User Engineer (Level 2) [CURRENTLY ON HOLD]

Annapolis Junction, MD, USA

Security Clearance

ACTIVE:

Top Secret/SCI - Full Scope Polygraph

Salary Range

$72,000 - $80,000

About the Role


Location: Annapolis Junction, MD
Clearance: ACTIVE TS/SCI with Full Scope Polygraph
Shift: Full Time (10pm-6am)

Qualifications:
- Bachelor’s degree in technical related discipline from an accredited college or university is required.
- Five (5) years of additional end engineering experience may be substituted for a bachelor’s degree.
- (7) Seven + years of Network Engineering and System Administration experience ensuring client and end user experience meets requirements.
- Must obtain/maintain a Sec+ 8570 certification prior to starting.

Job Description/Capabilities:
- The successful candidate for this position will directly support our customer and technology users by being a central interface between the customer and ManTech. They must have good customer service skills and the ability to prioritize and handle multiple priorities simultaneously.
- Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions.
- The successful candidate will provide both internal and external detailed and highly technical briefing to both ManTech and Customer Executive leadership.
- Provides End User engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration Management.
- Procures and performs acceptance testing on equipment.
- Prepares specifications for hardware by analyzing documented and derived system requirements.
- Conducts site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment.
- Prepares site installations and test reports to ensure customer receives consistent exceptional service. Ensures that problems have been properly identified and solutions will satisfy the user’s requirements.
- Experience documenting end user requirements and leave behind material creation.
- Expertise providing strong written and verbal communication.
- Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented
- Training users, and administration of best practices for the technology we support. Maintain hardware and software and instructing users in the installation of new software on their workstations.

Physical Requirements:
- Must be able to remain in a stationary position 50%
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
- Working with Data
- Move about freely in a laboratory setting
- Repetitive Motions