System Administrator (Level 2)

Fort Meade, MD, USA

Security Clearance

ACTIVE:

Top Secret/SCI - Full Scope Polygraph

Salary Range

$125,000 - $145,000

About the Role

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Bullet Points
- ACTIVE TS/SCI with Full Scope Polygraph
- Ten (10) years experience as a SA
- MSCA or RHCE, plus A+, Network+ or SSCP

Full Job Description
Location: Ft. Meade, MD; 100% On-Site
Clearance: ACTIVE TS/SCI with Full Scope Polygraph

Qualifications
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
- A Microsoft Certified Systems Administrator (MSCA) or Redhat Certified Engineer(RHCE) certified.
- One of the following certifications: A+, Network+, or System Security Certified Practitioner (SSCP).

Job Description
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


Capabilities
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
-Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance